phruby Privacy Policy

When you register an account on phruby, we collect the personal information you provide during the sign-up process. This includes your full name, date of birth, email address, mobile number, and your chosen username and password. We also collect your billing address and any government-issued identification documents required to verify your identity in compliance with applicable Philippine regulations. This information is necessary to create and maintain your account, process transactions in Philippine pesos, and ensure that only eligible players access the platform. Without this data, we are unable to provide you with a fully functional account or process any deposits and withdrawals. All registration data is stored securely using industry-standard encryption and access controls. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

As you use the phruby platform, we automatically collect data about how you interact with our services. This includes the games you play, the bets you place, your session duration, the features you access, and your navigation patterns across the site. We also collect technical data such as your IP address, device type, operating system, browser version, and mobile network information. This usage data helps us understand how players engage with our platform so we can improve performance, personalise your experience, and identify any technical issues that may affect your enjoyment. Activity logs are also used to detect and prevent fraudulent behaviour, bonus abuse, and other violations of our Terms and Conditions. We retain usage data for as long as necessary to fulfil these purposes and to comply with our legal obligations under Philippine law. You may not opt out of the collection of technical usage data as it is essential to the secure and stable operation of the platform.

When you make a deposit or request a withdrawal, we collect the payment details necessary to process that transaction. This may include your e-wallet account reference, bank account details, transaction amounts, and timestamps. phruby does not store full card numbers or sensitive authentication data beyond what is required by our payment processors, who operate under their own security and compliance frameworks. All financial transactions on the platform are conducted in Philippine pesos, and records of these transactions are retained for a minimum period as required by applicable financial regulations in the Philippines. Transaction data is used to verify payments, resolve disputes, detect suspicious financial activity, and comply with anti-money laundering obligations. We may share transaction data with licensed payment processors, financial institutions, or regulatory authorities where required by law. You can review your transaction history at any time through your account dashboard.

If you contact our support team by email or through any other channel we make available, we collect and retain the content of those communications along with your contact details and the date and time of each interaction. This data is used to respond to your enquiries, resolve complaints, and improve the quality of our customer support service. We may also send you service-related communications such as account verification emails, transaction confirmations, security alerts, and updates to our policies. These operational messages are not marketing communications and cannot be opted out of while your account remains active. If you have consented to receive promotional communications, we may send you information about new games, bonuses, and platform updates relevant to players in the Philippines. You can withdraw your consent to marketing communications at any time by contacting us at [email protected]. All communication records are stored securely and are accessible only to authorised personnel.

phruby takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard TLS protocols, and sensitive data at rest is protected using appropriate encryption methods. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with access to player data are subject to confidentiality obligations. We conduct regular security assessments and keep our systems updated to address emerging threats. Despite these measures, no online platform can guarantee absolute security, and you use phruby at your own risk in this regard. If you become aware of any security vulnerability or suspect that your account has been compromised, please contact us immediately at [email protected] so we can take prompt action to protect your data.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including those relating to financial record-keeping and anti-money laundering compliance. Account data is typically retained for a minimum of five years following account closure to satisfy regulatory requirements. Usage and activity logs may be retained for shorter periods depending on their purpose, unless they are required in connection with an ongoing investigation or legal proceeding. When your data is no longer required for any lawful purpose, we will securely delete or anonymise it in accordance with our internal data retention procedures. If you request the deletion of your account and associated data, we will process your request subject to any overriding legal obligations that require us to retain certain records. You can request information about the specific retention periods applicable to your data by contacting our support team.

phruby reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered players via their account or by email. Your continued use of the platform after any updated Privacy Policy has been published constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how we handle your personal information. If you have any questions about this Privacy Policy or about how phruby processes your data, please contact us at [email protected] or visit our FAQ page for additional guidance. This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming page, which together form the full framework governing your use of the platform.